Below are the most common PageR questions.
1) How to create PageR trace files.
We must have a trace file (debug file) to solve any suspected software problems with PageR.
A trace file is an internal debug file which logs everything the software does. Email the zipped
trace file with a description of the problem in the email (one email per problem please).
To create a PageR Enterprise trace file, please do the following:
(A) IF RUNNING ON WINDOWS DESKTOP
(for running as a WINDOWS SERVICE, see (B) below)
(1) Run 'PageR With Trace' from the Start Menu
(2) Reproduce the problem
NOTE
1: YOU MUST ALLOW PageR TIME TO COMPLETE 3 FULL SCANS OF ALL THE MONITORED OBJECTS.
NOTE 2: DO NOT GO INTO 'OPTIONS' WHILE SCANNING.
(3) STOP and Shut down PageR
(4) ZIP and email the file PageR.tra
to the email address displayed in PageR Help/About
HINT - if PageR is not in your START menu it may have
been installed under a different user. You can create a shortcut to PageR.exe and add the word 'trace' in the Target
line of Properties, like this:
"C:\Program Files\PageR Enterprise\PageR.exe" trace
but don't
run with trace all the time as it may create a massive file.
(B)
IF RUNNING PageR AS A WINDOWS 'SERVICE'
If you are running PageR Enterprise as a SERVICE,
1) Shut down the PageR service
2) add the word "trace" to the "Startup Parameters" box in the PageR Service
applet under Control Panel/Administrative Tools/Services
3)
Re-start the PageR service and reproduce the problem. Give
PageR time to finish its current scan and alerting before
stopping.
4) Stop the PageR service and ZIP/email the PageR.tra
file to the above email address.
TO BREAK
UP LARGE TRACE FILES
We cannot analyse huge trace files, therefore to solve intermittent problems which
require big traces create the following new STRING Values in the registry under
HKEY_LOCAL_MACHINE/SOFTWARE/PageR/Globals
String Values:
TraceOverflow = 2
TraceAutoExtension = 1
This will create overflow files with date and time extensions rather than one huge file. Normally we only need the
1st file of the series and the one which contains the problem. The files will be of this form,
PageR.tra.20021120153012
OTHER
DEBUGGING INFORMATION
If Dr Watson was involved,
please put a .BMP screen dump of the message and the Dr Watson log file in the Trace zip. If
a Windows Event log was involved it can be saved from the Event Log Viewer and included in the Trace zip.
2) PageR Backup and Server Migration
At PageR main screen, click Settings/Export to save settings to a disc file (default=pager.cfg).
RESTORE
To restore, create a shortcut to PageR.exe on your desktop.
Then go to the shortcut Properties and edit the shortcut Target
(the run command). Add
the following text after the last quotes:
config=pager import
NOTE: the file name MUST be identical
to the Registry Key name and is case sensitive (default is "pager") WITHOUT the .cfg extension. This will restore everything including the Monitored Objects.
NOTE: on versions 4.4.0 and above we will always save the settings to the file
backup.cfg
whenever we save settings to the registry,
for emergency restore purposes.
On a
new machine you may need a new Product Licence Key, so you may need to email the new System Number.
SERVER MIGRATION
Occasionally users may wish to migrate PageR
to a different server. This is an overview of how that can be achieved:
1. Backup to a .cfg file on existing server (see
above)
2. Install latest release of PageR on new server
3. Restore .cfg file PageR on new server
(see above)
4. If necessary request a new license key (see above)
Note - Migration may be chargeable,
please check in advance.
3) PageR LICENSE KEYS
Run
START/ PageR Set License to display the System Number at the top of the screen. We need this to generate a new license
key. Please email the System Number with your license details (in Help/About) to support at pager-enterprise.com.
The new Product License Key which we will return to you is entered at the bottom of the Set License screen.
In an emergency a temporary license key may be used.
Temporary (30 day) license
key = 52637
This allows unlimited Monitored Objects and all features enabled.
4) Installation problems - known issues
X 64 BIT PROBLEM
==================
For x64 systems only - navigate to PageR install directory and open
Properties of PageR.exe.
Select compatibility tab & set PageR.exe to run as an administrator for all users. Click
OK until all the way out.
TOO MANY ALERTS
================
Go to OPTIONS/ALARM
OBJECTS and open an Alarm Object and see if REPEAT ESCALATION SCHEDULE is checked. This can cause too many alerts now as we
re-interpreted how this works in 5.2.5 for certain Monitored Object types.
LICENSE KEY PROBLEM
=====================
Licence key problem "PageR Licence Key is invalid"
fix
-
Run Regedit
navigate to
HKEY_LOCAL_MACHINE/SOFTWARE/PAGER/GLOBALS
( ON 64 BIT MACHINES - HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/PAGER/GLOBALS )
Change
VerRevision to 3
Check VerMajor = 5 and VerMinor = 2
Delete GlobalPassword
Now run pager_install.exe again.
If PageR comes up in demo mode, let it run once then shut it down and request a new license
key.
